物流政策
Shipping Policy
All Still artworks are individually handcrafted and made to order. Please note that production time and shipping time are separate.
Production Time
Because each piece is custom-made, production times vary depending on the type, size, complexity of the artwork, and the current order queue.
Estimated production timelines are provided before or after ordering and are intended as estimates only. Handmade production may occasionally take longer than expected.
Once your artwork is completed, we will send photos for your review before shipment.
Shipping
Orders are shipped only after the artwork has been completed, approved, and any remaining balance has been paid.
A tracking number will be provided once your order has been shipped.
We ship internationally to many countries and regions. Shipping availability may vary depending on destination and carrier restrictions.
Estimated Delivery Time
Delivery times vary depending on the destination, shipping carrier, customs processing, holidays, weather, and other circumstances outside our control.
Any delivery estimate provided is not a guaranteed delivery date.
If you require your order by a specific date, please contact us before placing your order so we can confirm whether the timeline is possible.
Shipping Costs, Duties, and Taxes
Where stated on the product page, quotation, invoice, or order confirmation, shipping costs and applicable duties or taxes may already be included in the total price.
If additional customs duties, import taxes, VAT, brokerage fees, or other destination charges are not specifically stated as included, they may be the responsibility of the customer.
Please contact us before ordering if you are unsure whether additional charges may apply to your destination.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before shipment.
Still is not responsible for delays, failed delivery, additional shipping charges, or lost packages caused by incorrect or incomplete address information provided by the customer.
If an order is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or other customer-related issue, additional shipping fees may apply before the order can be sent again.
Lost Packages
If tracking information indicates that a package may be lost in transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the shipment and determine an appropriate solution.
Damaged Packages
If your artwork arrives damaged, please contact us as soon as possible.
Please keep all original packaging and provide clear photographs of:
- the outer shipping package,
- the internal packaging,
- the damaged area of the artwork, and
- the shipping label.
These materials may be required for us to submit a claim with the shipping carrier.
Depending on the circumstances, we may offer repair, replacement, remake, or another appropriate solution.
Customs Delays
International shipments may occasionally be delayed by customs inspections or local import procedures.
These delays are outside our control and are not included in our estimated production time.
Contact
If you have questions about shipping, delivery times, international orders, or whether we can deliver to your location, please contact us through our website before placing your order.