退款政策

Refund & Cancellation Policy

Because every Still piece is individually handcrafted and customized based on your pet’s photos and specific requirements, our refund and cancellation policy differs from that of standard retail products.

Deposits

All deposits are non-refundable once payment has been made.

Your deposit secures your place in the production schedule and allows us to reserve the time, materials, and preparation required for your custom artwork.

Cancellations

If you need to cancel your order before production begins, you may contact us to request cancellation. However, the deposit will not be refunded.

Once production has begun, the order cannot be cancelled or refunded, as materials, time, and artistic work have already been committed specifically to your custom piece.

Custom Artwork Approval

Before shipping, we will provide photos of the completed artwork for your review.

You may request reasonable adjustments before shipment. We will do our best to make appropriate modifications within the scope of the original commission and the reference photos provided.

Because every piece is handmade, slight variations in shape, color, texture, proportions, and expression may occur. These variations are a natural part of handcrafted artwork and are not considered defects.

Returns and Exchanges

Because all custom artworks are made specifically for each customer and cannot be resold, we do not accept returns or exchanges due to change of mind, personal preference, or minor artistic differences.

Once you have approved the completed artwork and it has been shipped, the order is considered final, except in cases of shipping damage, loss, or a significant error on our part.

Damaged, Lost, or Incorrect Orders

If your order arrives damaged, is lost in transit, or you receive an item that is materially different from what was agreed upon, please contact us as soon as possible.

Please provide clear photos of the artwork, packaging, and any visible damage, along with your order details.

We will review the situation and work with you to provide an appropriate solution. Depending on the circumstances, this may include repair, replacement, remake, or refund.

Shipping Damage

If your artwork is damaged during shipping, please keep all original packaging materials and take clear photographs of both the packaging and the artwork.

These materials may be required for us to submit a claim with the shipping carrier.

Handmade Nature of the Artwork

Please understand that Still artworks are handmade interpretations created from reference photographs. While we make every effort to capture your pet’s appearance, expression, coloring, and unique characteristics as accurately as possible, handmade artwork cannot be guaranteed to be an exact photographic replica.

Small artistic or structural differences are part of the handmade process and are not grounds for a refund.

Contact

If you have any questions about cancellations, refunds, modifications, or your custom order, please contact us through our website before placing your order.

By placing an order and submitting a deposit, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.